Bhati Mobile

Refund Policy

a. Any cancellation/exchange in accordance with the above terms qualifies for payment reversal/replacement of the Product depending on availability of the Product and preference of the User.

b. Any eligible refund will be initiated by the Company for credit into the same account from where the payment was made by User, within Seven (7) working days of receipt of Request for Cancellation of Order, in case of Cancellation before delivery of the Products, or within Seven (7) working days after the Company’s logistics partner picks up the Product(s) from the Users place, in case of Cancellation of Order after delivery of the Product(s). However, it will be credited to Users bank/credit card/debit card account within such time as taken by banking channels to process the refund transaction. The Company shall not be liable for any charges levied by the bank for processing of the refund transaction and the same will solely be borne by the User.

c. Interest Fee Reversal - In case of Cancellation of any Transaction due to any reason, whatsoever, and if there is any EMI Facility availed by the User in that particular Transaction then the Interest fee debited to the Users card account may be reversed in accordance with the terms of the respective issuing bank and the User shall have to contact its card issuing bank directly. The Company recommends that the User should inform the card-issuing bank of the cancellation of the transaction and follow up with the said bank for the said refund. The refund of any Interest depends upon the stage of the transaction when it is cancelled and shall be done in accordance with the terms of the card-issuing bank. The Company shall not be responsible for any delay or issues relating to the refund of Interest by the respective bank. The Company shall not be liable in any way for any delay or issues relating to delay in refund of Interest.

d. In case of a refund (EMI transactions), though the amount is credited back to the customer’s card, the EMI closure will happen only after the customer communicates the same to the bank. The customer will need to specifically communicate to the banks its intent of EMI loan closure. Also, if the customer fails to communicate the same to the bank, the interest amount that the bank will keep levying will be borne by the customer. Foreclosure or any other charges, if any which are levied by the customer’s bank, will be borne by the customer.

e. The aforesaid terms and conditions in respect to refund by the Company shall be referred to as "Refund Policy."